Buying Process and Notifications

When starting to travel the world, one of the first things to know is where you’re going to find the right travel service provider and products. Many are now turning to Bultuhan to find new brands, products, and services.

Where do you find your List of Orders?

In Your Account, click Orders and there you will find different status of your Orders. You can also filter them on the search options. Hide if not needed.

Call requests or Awaiting Call 

This is a phone order request that a customer wants to be called on his/her given number about the product item or service. Bultuhan Support Team will be calling to know and ask for details from the probable buyer. This order is triggered by “Buy now with 1-click” when an unregistered guest chooses to enter his/her name, email, and phone number. We make follow-up calls till the order is ready to be paid and to be completed.

Open

An open order is a type of booking or buying order that is placed with us to secure a slot for the travel service for the specific price published. Unlike a market order, which is executed immediately at the best available price, an open order remains in effect until it is either filled or canceled by us. Open orders can also be used to set stop-loss or limit orders to limit potential losses or lock in prices. These orders are placed and created in the store database. Duplicate email notifications are sent to the customer buyer and  booking / orders department. An order ref# will be used to identify the order and will be used entirely till completion and used in back referencing. In cases of checking out multiple items and multiple wholesalers, the system will create separate orders - per vendor order on how many wholesalers have been chosen. 

Payment Billing Sent

Payment and shipping is computed together based on the quantity of the order, the weight of the items, the shipping size of the items, and where they will be delivered. We generally use different delivery options because of the different products and services that are offered. Duplicate email notifications are sent to the Buyer, from the Vendor/Wholesaler, and the order’s department. Consider this as the final quotation for the order which includes shipping costs, tax, and payment option charges. A separate pay link is sent by the orders department to the buyer. The order will be changed to Paid once confirmed.

Declined

For certain reasons of weather, transportation challenges, or stock level concerns with the vendor/wholesaler the status is notified to the buyer and orders department. Duplicate email notifications are sent to the Buyer, from the Vendor/Wholesaler, and the order’s department. The order is left in declined status till further notice for a backorder or it will proceed in completing the order once conditions have changed.

Backordered 

A order status for out-of-stock items. It is the order status that the buyer is willing to wait. Applicable to high-demand items which can be paid in advance and considered for future buying of materials. It is also used for balance orders which are in queue for completion. Duplicate email notifications are sent to the Buyer, from the Vendor/Wholesaler, and the order’s department.

Paid

When using Paypal, the order automatically changes the status to Paid after completing the checkout payment with Paypal. if the order was not completed, the order status remained Open. The same works for GCash, DragonPay, AUB, and BillEase. Until payment is not received in the payment gateway or bank confirmation, the order is left Open. When payment has been completed, duplicate email notifications are sent to the Buyer, the Vendor/Wholesaler, and the Orders Department. After it is Paid, a shipment order is created. The items will undergo the shipment process and its notifications - please see the here details

Booked

For services. The service availability has been confirmed, paid and Booked. The service voucher will be sent via email for details and award of services. The booked service is on system standby for the availment of the service. Once it has been rendered, the status will go to Complete.

Complete

After the shipment order has been delivered and the digital product has been downloaded in its elapse date. The order status will be changed to Complete with duplicate email notifications sent to the Buyer, the Vendor/Wholesaler, and the order’s department who are checking all the statuses of orders. Order Ref# are kept on the archive for back referencing.

Repeat purchases lowers down time intervals

Because you already have the history where you got your supplies, it will be more easy to buy again in just clicking the round arrow for reorder. You have a cloud base record of all orders and supply details. Shipping may vary from time to time. Loyalty is gained and confidence on B2B increases.